At I Hecate, every order is prepared with care and intention. Our creations are handcrafted, and we take the time to ensure each piece is ready to journey safely to its new home.

Processing Time

Please allow 1–3 business days for your order to be processed before dispatch. Each item is made and packaged with attention to detail, so we appreciate your patience as we prepare your parcel.

Shipping Method

We currently offer Flat Rate Shipping within Australia.

• Standard Flat Rate: AUD $8.95 per order
• Free Shipping: On orders over AUD $100

Shipping Timeframes

• Australia: Standard 3–7 business days
• International: Standard 5–10 business days

Delivery times are estimates and may vary depending on your location, postal service, or customs processing.

Shipping & Delivery Requirements

• Deliveries occur during standard business hours.
• International orders may be subject to taxes, duties, or customs fees, which are the responsibility of the recipient.
• Please ensure your delivery address is complete and accurate to avoid delays.
• Failed deliveries due to incorrect information may incur redelivery fees or order cancellation.
• While we are not responsible for carrier delays or lost parcels, we will always do our best to assist in resolving any issues.

Tracking

Once your order has been dispatched, you’ll receive an email with your tracking link so you can follow your parcel’s journey.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@uniquecandles.com.au. We’ll work with you to find a solution and ensure your experience with I Hecate remains a positive one.